Shipping and Returns

Online Orders

Purchases made online will be shipped directly from our flagship store in Grenfell, Central West NSW. Postage times will vary accordingly. Buyers will be notified via email when their item has been sent from the store. There is also an option at Checkout to pick-up items in-store. Raffia + Co is open Saturdays and Sundays, making this a convenient and cost-effective way to receive items. It's also the best option for fragile ceramics and large items.

We insist that Art is only picked up in-store. These often-bulky items may require a large vehicle to be taken home. We also recommend bringing suitable packing materials to cushion your piece for its journey.



Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags attached.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, tea, coffee, body lotions, soaps cannot be returned.

Additional non-returnable items:
Gift cards/vouchers
Some health and personal care items

To complete your return, we require a receipt or proof of purchase, and correspondence of your concerns with the product before posting it back to the store. Please do not send your purchase back to the manufacturer. To return your product, you should mail your product to: 58 Main Street Grenfell New South Wales AU 2810

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. 


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be direct deposited into your bank account, within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.
It may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. No refunds or exchanges are available on all Lisa Schaefer Millinery pieces .


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and we will check to see if we have that product in stock, if we don't have the product in stock you can receive a refund, or an in store credit once we have inspected the returned goods, send your item to: 58 Main Street Grenfell New South Wales AU 2810.